Get out of your contract Sprint/T-Mobile Style
Ok folks….over the years I have read many posts from users asking how to get out of their current wireless contracts. Well for Sprint and T-Mobile it’s pretty easy. If you want to port your number you MUST complete the port process then call customer care. I can’t stress that your port must be 100% complete before you do anything if you want to keep your number!
Ok.. So now that you have either ported you number or you want a different number anyway, call customer care and tell them you want to cancel your account (or just pick the automated option to get you there).
When they ask you why you want to cancel simply say, “I have moved outside your home coverage area and I am roaming all the time”. Now some reps will try and talk you into keeping your service because your phone is technically still usable there. Just inform them that because you are “roaming” your voicemail, text message, and all other digital features will severely be affected. This is why you have decided to go with a local cellular provider.
This is where it changes for both carriers:
Sprint: The rep will ask you where you moved to. I moved to Woodward, Oklahoma when I did this. They will verify that your new local has no digital coverage and they will waive any termination fee. Now before you get off the phone, verify with the rep that because you moved outside the coverage there will be no term fee. If they give you any grief about porting first, just tell them that by law you own that number and they have to release it. Let them know that you porting your number has nothing to do with their policy about early term fee credits.
T-Mobile: T-mobile is kind of a pain in the arse. With T-Mobile, let the rep know you are moving outside the “digital” coverage area. (I moved to Liberal, Kansas this time.) Also let them know (if you ported your number), that who you ported it to covers that area. Now the TMO rep will ask you the address, they will verify the lack of coverage, and then they will give you an 1800 number to fax in some kind of bill. It can be a wireless bill, utility bill, etc… After you fax it in, call back 24 hours later and have a rep check your account to see if the fax has been received and the term fee has been credited. It took about 3-4 faxes before my account was credited.
Enjoy!
